PRIVACY POLICY REGARDING THE USE OF PERSONAL DATA
INOCARE PHARM SRL, a Romanian legal entity, with its registered office in Mogosoaia Commune, Str Colentina, No 30, Ilfov, registered at the Trade Register, Reg.com.: J23/1082/2010, C.I.F.: RO26765015, Share capital: 1,000,000 lei, we send you this Privacy Policy to explain how we process and protect personal data.
1. To whom does this Information Notice apply?
This Information Notice applies to the processing of personal data of:
- Our contractual partners such as suppliers, clients ("Commercial Partners");
- Visitors and users of our website www.inocare.ro ("Users");
2. What data do we collect about you?
We collect and process your personal data as follows:
- from the information you provide to us by filling out the forms on our website: the form on the Contact page, the Inocare newsletter
- from the information you provide to us by filling out the forms on our website: the form on the Contact page, the Inocare newsletter
The information you provide to us may include your name, home address, delivery address, e-mail address and telephone number, as well as other information, as the case may be.
Through the activity carried out on the site, we will not collect or process sensitive personal data related to you (i.e. information about racial or ethnic origin, political opinions, religious confession or philosophical beliefs, health, sex life or sexual orientation), unless:
- we are obliged to do so by law; and/or
- we are obligated to do this by law; and/or
If you voluntarily provide us with personal data (including sensitive personal data) through your interaction with the www.inocare.ro website or through correspondence with us by phone, e-mail, or in any other way, of your own free will and not at our request, we will delete such personal data from our systems if we do not consider that its processing is necessary for a legitimate purpose of Inocare Pharm SRL, except in the case where you have made this data public (for example, in a message forum that is visible to the public), in which case we will delete this data from the www.inocare.ro website only if the law requires it or if we do not wish to keep it.
Every time you visit the www.inocare.ro website, we automatically collect the following data:
- technical data, for example, this may include the Internet Protocol (IP) address used to connect your computer to the internet, login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, device type and mobile device brand; this data is collected and processed on our behalf, through third-party cookie files, and you can find more information about this at the Cookie Policy address
- data about your visit, for example, this may include URL data, clickstream to, through, and from the www.inocare.ro website (including date and time), the information or products you viewed or searched for on the site.
If we obtain your personal data from a third party, we will provide you with all relevant information about its processing as soon as possible, but no later than one month from obtaining your personal data.
3. What are the purposes of processing personal data and what is the legal basis for the processing?
We may process your personal data in the following cases:
- when we need to take the necessary steps to enter into a contract with you;
- when we need to take the necessary steps to enter into a contract with you;
- when we need to comply with a legal obligation (i.e. applicable laws in labor relations, accounting, audit);
- when it is necessary for our legitimate interests (or those of a third party) and for your interests (i.e. for the detection and prevention of fraud or for ensuring IT and computer network security), unless your fundamental rights override these interests;
- in case it is necessary for public interest or for official purposes.
We process your personal data for various technical, administrative and operational reasons, such as:
- to ensure that content is presented in the most effective manner for you;
- to improve the www.inocare.ro website, including its functionality;
- for the administration of the www.inocare.ro website;
- for internal operations, including for troubleshooting, data analysis, testing, research, statistics and research purposes;
- to keep the www.inocare.ro website safe;
- to keep the www.inocare.ro website safe;
In some cases, we will process your personal data only with your consent (i.e. in cases of advertising and marketing). In these cases, we will ask for your consent separately, in a transparent manner, when you provide your personal data. Subsequently, you can withdraw your consent at any time by sending a request to the e-mail address contact@inocare.ro. The withdrawal of consent will not affect the lawfulness of the processing that took place before its withdrawal.
When we request personal data to comply with legal or contractual obligations, the provision of such personal data by you is mandatory. This means that if such personal data is not provided, we will not be able to manage contractual relations or comply with the legal obligations imposed on us. In all other cases, the provision of personal data is optional and you are under no obligation to provide it.
We may process your personal data, such as identification data, contact data and residence address, for the purpose of the possible exercise of our rights or claims against you in the future. This processing is based on our legitimate interest, it being necessary to exercise our rights in the event of potential disputes.
CONCRETELY, WE WILL USE YOUR PERSONAL INFORMATION AS FOLLOWS:
Users and clients:
For the purpose of providing services, delivering goods, and making payments based on relevant contracts, we may process your personal data, such as identification data, contact details, and bank details.
This processing is based on
- Execution of a contract to which the Users (specifically clients) are a party, or
- A legal obligation imposed on us.
We may process personal data so that we can provide you with information about goods or services that we believe may interest you.
We will not transmit your personal data to third parties for marketing purposes without your explicit consent in this regard.
We may also use your personal data to measure or understand preferred content related to our products; and to make suggestions and recommendations to you and other users of our site about products that might interest you or them.
Business partners:
For the purpose of providing services, delivering goods, and making payments based on relevant contracts, we may process your personal data, such as identification data, business contact details, bank details, and tax identification number for persons registered for VAT purposes.
This processing is based on:
- execution of a contract to which you, as a Business Partner, are a party;
- legal obligations imposed on us;
- our legitimate interest.
In some cases, we process personal data, such as the names and contact details of the employees or contractors of the Commercial Partners for the purpose of communications related to the execution of a specific contract with the Commercial Partners.
This processing is based on:
- the execution of a contract to which the Commercial Partners are a party;
- the legal obligations imposed on us;
- our legitimate interest.
As a Commercial Partner, we may provide you with communications about our new products and services. If you no longer wish to receive these communications, you can opt out by sending us an email at contact@inocare.ro
4. To whom do we transmit personal data?
Inocare Pharm SRL will not transmit (by sale or rental) your personal information to third parties.
Within Inocare Pharm SRL, only a limited number of staff members, such as those from the Sales, Accounting and IT departments, have access to your personal data based on the need to know principle. These staff members are subject to confidentiality obligations regarding personal data. The staff members of Inocare Pharm SRL have the right to manage personal data only based on the instructions communicated by Inocare Pharm SRL, in connection with their work responsibilities.
Appropriate technical and organizational measures are taken for the protection of personal data. This site uses security measures against the loss, alteration, or misuse of the information that is under our control. However, Inocare Pharm SRL does not assume responsibility for information losses caused by errors of the software with which the site is designed and hosted. We are also not responsible for errors in the security of the server hosting the site.
Personal data may be communicated to government authorities, tax authorities and/or law enforcement agencies, if this is required by applicable laws or if it is necessary for the exercise of our rights, including the terms of use, or for the protection of our legitimate interests (including the legitimate interests of third parties) in accordance with applicable laws.
Your personal data may also be disclosed to third parties, as follows:
- To business partners, suppliers and subcontractors for the performance of all contracts we enter into with you, in order to provide the products and services requested by you
- For the delivery of orders in European Union countries using DPD services
- For the delivery of orders, to companies specialized in courier services
- For the delivery of orders, to companies specialized in courier services
- To external consultants (i.e. lawyers, accountants, auditors), for specific purposes, when necessary
Inocare Pharm SRL performs an appropriate prior assessment in the selection of third-party service providers and requires these service providers to maintain appropriate technical and organizational security measures to protect personal data and to process personal data only according to the instructions specified by Inocare Pharm SRL. Service providers will have the right to use subcontractors in providing services to Inocare Pharm SRL, provided that each subcontractor complies with the same data protection obligations as the service providers.
5. What is the personal data retention period?
We will retain your personal data for the period necessary to fulfill the purposes listed in this Policy or for the period required by applicable national law, in accordance with applicable minimum legal retention periods and/or as long as necessary to exercise our legitimate rights (and the legitimate rights of other persons).
In the event that you are a Customer or Commercial Partner, we will keep your personal data for the duration of the contractual relationship with you.
In the event that we have an ongoing business relationship with you as a Commercial Partner we will continue to keep this personal data until the termination of our business relationship and for the minimum retention period required by law.
If you are a user of the website www.inocare.ro (i.e. you have created a user account on the site), we will keep your personal data for which the user account is active.
In the event that we process your personal data based on your consent, this personal data will be processed only for the period provided by your consent, unless you withdraw or limit your consent before the expiration of this period. In such cases, we will cease the processing of the respective personal data for the relevant purposes, subject to any legal obligation to process this personal data and/or our need to process this personal data for the purpose of exercising our legitimate rights (including the legitimate rights of other persons).
6. Storage of personal data and transfer of personal data outside the country
The website www.inocare.ro is managed and maintained by SC INOCARE PHARM SRL.
7. What rights do you have?
You have the following rights according to the legislation in the field:
- The right to confirm whether or not your personal data is processed by us, and to provide you with a copy of your personal data;
- The right to request the rectification or deletion of personal data processed by the website www.inocare.ro;
- The right to request the restriction of processing of personal data by the website www.inocare.ro;
- The right to object to the processing of personal data by the website www.inocare.ro (for example, the use of processing for direct marketing purposes);
- The right to request the portability of personal data;
- The right to withdraw your consent, at any time, without affecting the legality of the processing carried out based on the consent before its withdrawal;
- The right to file a complaint with the National Supervisory Authority for Personal Data Processing.
Please be aware that your rights described above may be limited in certain situations and are subject to applicable laws and regulations regarding the protection of personal data. For example, the right to object to the processing of your personal data may be limited if we can demonstrate that we have compelling legitimate grounds to process your personal data that override your interests. You will need to prove your identity and provide us with other details to help us respond to your request.
We will not charge a fee to respond to your request unless permitted by law and, if such a fee is charged, it will be reasonable and proportional to your request.
To exercise one or more of these rights, please contact us at the email address contact@inocare.ro
8. Security of personal data
We use appropriate technical and organizational measures to protect personal data and to prevent unauthorized access to it. We have entered into contractual relationships with third parties that provide hosting services and these contracts include obligations regarding the organizational and technical security of personal data.
You are responsible for maintaining the confidentiality of all authentication methods (e.g., username, passwords, etc.) used by you to access parts of the website www.inocare.ro . Transmission of data over the internet is not completely secure. Although we do our best to protect your data, we cannot guarantee 100% the security of your data transmitted on our site; any transmission of personal data is at your own risk.
After receiving your data, we will use strict security procedures to try to prevent unauthorized access.
9. Contact
If you have questions or concerns regarding the processing of your personal data by the website www.inocare.ro or if you wish to exercise one or more of your rights, you can contact us at the email address contact@inocare.ro
Please do not disclose sensitive personal data (e.g., information related to racial or ethnic origin, political opinions, religious or other beliefs, health or trade union membership), social security numbers when you contact us.