Shipping Information
Products ordered from comenzi.inocare.ro are delivered only within Romania by express courier: Fan Courier. We guarantee that all orders placed Monday through Friday by 12:00 noon will be handed to the courier on the same day. Orders placed after this time may be dispatched the same day or the following day. Orders placed on Friday after 12:00 noon, Saturday, or Sunday will be handed to the courier on Monday. The courier delivers parcels to their destination on the day after collecting them from our premises. Delivery to locations outside the courier’s coverage area may take 2 or 3 business days.
Fan Courier delivery costs
- Bucharest – 12 RON
- Other locations (within Fan Courier’s coverage area) – 15 RON
- Remote locations (outside the coverage area) – 15 RON plus the additional-distance surcharge. The total cost will be displayed automatically in the shopping cart based on the selected delivery address.
Payment Methods
You can purchase products from inocare.ro using the following payment methods:
Cash on Delivery
The price of the products and services ordered may be paid in cash to the courier when they are delivered to the address you specified.
By Bank Card
You can pay online using your personal or company card, in complete safety. Cards accepted are those bearing the VISA (Classic and Electron) and Mastercard logos (including Maestro, if they have a CVV2/CVC2 code).
No additional transaction fees are charged.
Card data is processed exclusively on PlatiOnline’s servers.
The security of your information is guaranteed because PlatiOnline does not store your card’s confidential details, but sends them in encrypted form over a secure connection to the acquiring bank. This keeps your information secure.
Regardless of the currency in your account, transactions are made in RON at your bank’s exchange rate.
For card payments, the transaction will appear on your bank statement under the name INOCARE.
Returns Policy
You may return products purchased online, without giving a reason, within 14 days of receiving the parcel.
We will refund the full amount paid for the products, excluding delivery costs:
- For cash-on-delivery orders, within a maximum of 5 business days by bank transfer (if you provide the required details) or by postal money order through the Romanian Post.
- For card payments, the amount will be refunded to the same card used for the transaction within 3–30 business days after the return is accepted.
Products must be returned in the same condition in which they were received: SEALED, with the packaging and labels undamaged. Products showing any defects will not be accepted for return.
The product must arrive in the same form and condition as when it was delivered. After receiving the parcel, we will inspect the product and refund the amount originally paid or send another product in exchange, according to the customer’s preference.
If the product you received is damaged, contact us within 48 hours of receiving it.